Responsible Gaming at Pinco Casino
Our Responsibility to Players
At Pinco Casino, we actively promote safe and responsible gambling practices. Our goal is to ensure that gaming remains a positive and enjoyable activity. This policy explains how we support players in maintaining control, recognizing risky behavior, and accessing help when needed.
Playing Responsibly
Gambling should always be approached as entertainment, not a way to solve financial or personal problems. If you notice that gaming is starting to affect your daily life, it may be time to pause and reassess your habits.
Self-Assessment Checklist
Consider the following questions honestly:
- Have you tried to limit or stop gambling in the past?
- Have people close to you expressed concern about your play?
- Do you feel stressed or regretful after gambling sessions?
- Do you place additional bets to recover losses?
- Do you gamble to escape emotional or personal difficulties?
Understanding your answers:
- No “Yes” responses — Low risk
- One “Yes” response — Medium risk; stay mindful
- Two or more “Yes” responses — High risk; professional support is advised
Self-Exclusion Program
Players who feel they need extended protection can activate self-exclusion. During the selected period, access to the account will be blocked and promotional communication will be suspended.
Available Exclusion Periods
- 1 year
- 3 years
- 5 years
- 10 years
- Permanent (lifetime)
Self-exclusion can be activated via your account settings or by contacting us at:
📧 [email protected]
Once enabled, self-exclusion cannot be cancelled before the selected period expires. Permanent exclusions cannot be reversed.
Temporary Breaks (Cooling-Off)
For short-term control, players can use the cooling-off option, which temporarily disables gaming access.
Available durations include:
- 24 hours
- 7 days
- 1 month
- 3 months
Activation is available directly within your account. Access is automatically restored after the cooling-off period ends.
Professional Support Resources
If gambling becomes difficult to manage, we strongly encourage seeking professional help. The following organizations offer confidential support worldwide:
- GambleAware — www.begambleaware.org
- GamCare — www.gamcare.org.uk | Helpline: +44 845 6000 133
- Gamblers Anonymous — www.gamblersanonymous.org
- Gambling Therapy — www.gamblingtherapy.org
These services provide guidance, counseling, and community support.
Age Restrictions & Access Prevention
Pinco Casino strictly prohibits access to anyone under 18 years of age. Age verification is required during registration and financial transactions. Any account found to be used by a minor will be permanently closed.
To restrict access on personal devices, we recommend the use of blocking software such as:
- Net Nanny
- CyberPatrol
- GamBlock
Responsible Gambling Guidelines
To maintain healthy gaming habits, we recommend:
- Setting deposit and loss limits in advance
- Accepting losses as part of the experience
- Limiting session duration
- Avoiding gambling under emotional or physical stress
- Taking regular breaks
- Using only one account per player
Contact Responsible Gaming Support
If you need assistance or have questions about responsible gaming tools, our dedicated team is available to help.
📧 Email: [email protected]
All inquiries are handled confidentially, with your well-being as our priority.